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Duct Truck
4800 Strawberry Lane
Louisville, KY 40209

Phone: 502-364-6060
Fax: 502-635-5598

E-mail Us

Toll Free: 1-866-760-DUCT

Office Hours:
Monday – Friday
8:00am – 5:00pm


Frequently Asked Questions for Homeowners

How can I benefit from duct cleaning?
- Energy savings on heating and cooling bills — clean ducts, coils, and other parts may return as much as 30% more efficiency!

- Longer Life — Over 80 percent of HVAC (furnace and air conditioning) systems break down because they are dirty and poorly maintained. So, clean HVAC (furnace and air conditioning) systems break down less.

- EPA states that indoor air is up to 70 times more polluted than outdoor air, and the American Lung Association suggests that most people spend 90% of their time indoors.

Removing these bad things from the air may help people who suffer breathing problems, such as asthma.

What's in my ducts?
Most anything that you regularly find while sweeping the floor will usually be found in your air ducts. Take a moment to sweep the floor with a broom. Note the dust and debris as you sweep the floor into a pile. You will find things like:

- Dust
- Dirt
- Dust mites and their feces
- Food particles
- Skin flakes and hair
- Insect and rodent parts and feces
- Bacteria and mold
- Pet hair and dander
- And much more!

Fortunately, most people sweep their floor periodically. Imagine how long it has been since your ducts have been swept clean. Imagine how much dirt, dust, human skin flakes, pet dander, mold, and other nasty and undesirable items lurk in your ducts.

How do I know it needs to be cleaned?
Any of the following increases the likelihood that cleaning should occur:

- Smokers are present
- Pets
- Dusty vent covers
- Dust on floors, cabinets, etc.
- HVAC system that uses standard filter
- Airflow is not good or is just adequate.
- It has been two years since the last cleaning.

Can I just use my vacuum cleaner for the registers?
The registers to as far as you can reach are a small part of the entire system. For every register, there are large supply and return duct lines. These duct lines usually have many times the amount of dust, debris, mold, and bacteria, etc. So cleaning your registers is a small portion of the job.

How will the Duck Truck clean my system?
The Duct Truck's goal is source removal. This is based on the highest standard set forth by the National Air Duct Cleaners Association (NADCA) standard. We use a powerful state-of-the-art vacuum truck to create enormous negative pressure or vacuum. While the vacuum is on at one end of the system, a rotating brush or whip system dislodges all of the dirt and debris. The vacuum's brush/whip push and pull system drives the dirt and debris out into our large vacuum truck safely located outside of the house or building. The registers are hand washed, and we clean the plenum, blower housing, motor and wheel. Bottom line...the system is cleaned thoroughly!

How long will it take to do this cleaning?
Usually, in a three bedroom home, about 3-4 man-hours.
If it is in my ducts...why do I need to worry about it?
Normal operation of the HVAC (furnace and air conditioning) system can redistribute dirt, dust, human skin flakes, pet dander, mold spores, etc. into your living space/breathing air. Cleaning the dust systems can remove these contaminants that can threaten to trigger allergies. Additionally, clean air ducts increase airflow and improve operating temperatures. The result are energy savings that reduce your bills!

Can you save energy by cleaning your ducts? Is it Green?
Dust and debris reduce the ability of the HVAC (furnace and air conditioning) system to provide heating and cooling. Dirty systems use up to 30% more energy to heat and cool the home. So, cleaning your system can help reduce your energy consumption and reduce your energy bills. With all the efforts to reduce energy usage, you can do your part to be Green and reduce your carbon footprint!

My house is not an old house; it's brand new.
Do I need to clean the ducts?

Many times during the building of the home, many items can accumulate in your ductwork, and often, it is not removed or cleaned. Examples include:
Saw dust

* Drywall dust
* Dirt from outside while the home is open
* Mold and mildew from when home is open and can get wet
* Leaf particles, pollen, and other outside contaminants introduced to your home when it was open to the elements

What should I consider when I choose an air
duct cleaning company?

The company should be one that removes source material (dust, dirt, etc.). This process is called "source removal" as defined by the National Air Duct Cleaners Association (NADCA). Encapsulation of ducts or duct sealing is not recommended.

Make sure that the company is NADCA certified and in good standing. This ensures a company that is committed to source removal cleaning in accordance with the NADCA mandatory performance standard.

Check the Better Business Bureau to make sure the company is in good standing.

Proper licenses and insurance are very important.

The EPA and a number of news organizations have warned consumers to watch out for the $99 and cheaper house specials and other gimmicks. A poorly performed job may create additional problems. Make sure that you have a scope of work and an agreed upon price before you allow work to start.

Why a NADCA company?
The NADCA standard assures a thorough cleaning as defined in the "standard". Perhaps the most important item in the standard is source removal. This assures the goal of removing contaminants from your HVAC system. NADCA is constantly in pursuit of best practices for the industry. They focus on new technology, equipment, and advancements in cleaning techniques. A staff member is present in the company that has passed the NADCA Certification Exam. This individual has exhibited extensive knowledge of the industry and cleaning methods. Additionally, the NADCA certification demands further education and seminars to maintain the status.




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